Return and Refund Policy

At Iconic Wear, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

Please read this policy carefully before initiating a return.

  1. Return Eligibility
    You may return eligible items under the following conditions:

Return Window
Customers have 14days from the delivery date to request a return or exchange.

Item Condition
To qualify for a return, items must:

  • Be unused and unworn
  • Include all original tags
  • Be returned in the original packaging
  • Include all accessories and components

Items that are used, altered, washed, or damaged by the customer will not be accepted.

  1. Non-Returnable Items
    The following items are not eligible for return or exchange:
  • Final sale or clearance items
  • Personalized or custom-made bags
  • Items returned after the 30-day return period

These restrictions help maintain product quality and fairness for all customers.

  1. How to Initiate a Return
    To start a return request, please follow these steps:
  • Contact our support team at contact.xyero@gmail.com
  • Include the following details:
    • Order number
    • Reason for return
    • Photos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide:

  • A Return Merchandise Authorization (RMA) number
  • Instructions on how to return your item

Returns sent without prior authorization may not be accepted.

  1. Return Shipping
    Customer Responsibility
    Customers are responsible for the cost of return shipping, unless the item arrived damaged or defective.

Shipping Method
We recommend using a trackable shipping service or purchasing shipping insurance, as Iconic Wear cannot guarantee receipt of returned items without tracking.

Packaging
Returned items must be sent in the original packaging to prevent damage during transit.

  1. Refunds
    Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Processing Time
Approved refunds will be processed within 7–10 business days.

Refund Method
Refunds will be issued to the original payment method used during purchase.

Shipping Fees
Original shipping charges are non-refundable.

If your order qualified for free shipping, the original shipping cost may be deducted from the refund amount.

  1. Exchanges
    If you wish to exchange an item for a different style, size, or color, please contact us first to confirm availability.

Exchange Process

  • Request an exchange through our support email
  • Return the original item following the return instructions
  • Place a new order for the replacement item

Price Differences

  • If the replacement item costs more, you will need to pay the price difference
  • If it costs less, the difference will be refunded
  1. Damaged or Defective Items
    If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item

After reviewing your request, we will provide instructions and offer one of the following solutions:

  • Replacement item
  • Full refund
  • Store credit

Return shipping costs for defective or incorrect items will be covered by Iconic Wear.

Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.

Business Address
1326 Boundary Street
Beaufort, South Carolina 29902
United States

Email
support.iconicwear@gmail.com

Customer support inquiries are typically answered within 24–48 business hours.